|
|
Special Offer for National List Members Only!
Contact IAT before December 31, 2007 and mention this advertisement to receive significant savings on product and services.
|
|
Hosted Services:
5000 FREE predictive dialer or broadcast messaging calls, no setup fees!
Predictive Dialer Purchase:
Improve productivity when you display agent dialer activity and more on FREE 42-inch wall-mounted monitor!
|
|
Both offers expire December 31, 2007.
Call (800) 574-8801 and mention this special offer code NL12822!
|
Have you considered a predictive dialer system?
The massive increase in consumer debt collection has led to a need for technology that speeds up the collection process and provides efficient communication. A predictive dialer does just that. To learn more about how this technology can increase collection productivity we spoke to IAT, a leading vendor, and questioned them about their products and services.
1. What should a collection agency, law firm or debt buyer consider when purchasing a predictive dialer?
Investing in the right dialer can have an immediate positive impact on your bottom line, while choosing the wrong dialer can saddle your firm with a headache for years to come. Some key considerations include: Has the company designed their dialer strictly for collections, or have they simply modified a telemarketing dialer to enter the collections space? Do they understand my business? Does the dialer have dedicated lines for broadcast messaging and predictive dialing, or will one slow down when both are run concurrently? Will my dialer work with my existing infrastructure-call recording, collections software, phone system, etc.? Can I upgrade my system without having to purchase a server? Are upgrades included in my support payments or will I be billed for those separately. If I change my collection software, will I still be able to integrate and use this dialer?
Always ask for references whose size and types of accounts worked are similar to your firm. Also, be sure that travel, training, shipping, and installation are included in your price comparisons. Those can easily add five-thousand dollars or more in unexpected costs.
2. What are the benefits of using your application vs. another one?
Because IAT has been serving the collection industry for over twenty years, we understand that no two firms operate exactly the same way. CT Center offers the latest dialing technology in a highly customizable solution that even the smallest firms can easily afford. IAT solutions range from a few agents to hundreds and can handle any number and type of accounts.
Unlike many vendors, IAT offers both hosted and site-premised solutions. Clients who start with hosted predictive dialing or broadcast messaging can upgrade to a site-premised system at any time and can credit a portion of their hosted costs toward the purchase. IAT offers a free ROI comparison of the benefits of both options for your unique situation.
3. What software applications does your predictive dialer integrate with?
IAT's CT Center dialer integrates with virtually every collection application, regardless of whether it was created in-house or purchased through a third-party vendor. The IAT Software Development Kit guarantees that your application will integrate with all of our communication solutions. In addition, CT Center has built-in integration with check and credit card processors like EPP and many third-party call recording solutions.
4. What can you expect on your return of investment?
IAT offers a free ROI report based on your individual situation. We take into account all aspects of your business, including phone bills, account aging, high vs. low balance accounts, call length, wrap-up time, and type of collections. While it is impossible to predict an exact ROI without understanding all of your business rules, many of our customers pay for their entire site-premised system within months, are profitable right from the start and experience an on-going ROI. Our hosted solutions pay for themselves from day-one.
5. What tools does the system provide to monitor and track performances?
IAT offers comprehensive reporting and tracking tools, including real-time agent monitoring, coaching, and conferencing, call recording, and dozens of automated and manual reports. CT Center's at-a-glance agent monitoring tools instantly provide a breakdown on how agents are using their time, including: on a call, call length, waiting for a call, in wrap up mode, unavailable, etc. Each manager can display or print the reporting tools most helpful to them. Reports can be scheduled for delivery via e-mail to multiple offices and/or clients.
Integrated call recording offers fully indexed records of all collectors on the dialer and may be run constantly or on a call by call basis. Or you can integrate CT Center with your current call recording solution.
6. What product enhancements have been made recently in response to user requests?
IAT constantly listens to our customers and adds the features they need to stay competitive. In response to customers' requests, IAT recently developed Display Center. It lets the user display informative screens from various sources on one or more wall-mounted monitors that are independent from each other. Rotating screen sets can include agent status and activity from the dialer, contest results, company announcements, web pages or any documents that can be saved in HTML. With the new Floor Plan feature built into Manager Center, everyone can see what every agent on the floor is doing, and agents are motivated to police themselves.
Other recently added features include improved quality of answering machine message lay-in for a related increase in call-backs, assigned start and end times for each calling list in a List Group for enhanced scheduling of dialing campaigns, internal manager-to-agent text messaging, CTR Lite on-demand agent call recording, and hosted broadcast messaging integrated into the dialer.
7. What system features allow you to make the most cost-effective use of your telephony resource?
Because IAT offers non-blocking systems, broadcast messaging and predictive dialing can run concurrently without slowing performance on either side. This means you will have the lowest possible wait time between calls, while keeping on-hold calls to a minimum. In addition, Universal Dialer Ports allow predictive dialer resources to be transferred to broadcast messaging dialers when all predictive dialers are not in use. This means that you will not have idle dialers on the weekends or at other times when you are not fully staffed.
IAT telephony partnerships make it easy for our customers to get the lowest possible long distance rates with just one simple call to IAT. Many of our clients are saving thousands of dollars, equal to 30 percent or more on their monthly telco expenses.
8. What system features enhance agent productivity?
The key to enhancing agent productivity is making the dialer itself as unobtrusive as possible, while providing the agent with a constant stream of calls. CT Center uses a simple toolbar that can be docked or floating around the agent's collection system screen. It does not require ALT-Tab or any additional keystrokes to pull up client information. IAT also uses NMS carrier-class telephony boards that ensure more efficient, more reliable and faster dialing.
In addition, CT Center uses individual agent-based pacing. Unlike other predictive dialers that pace based on the speed of the entire agent group, IAT's dialing calculations are based on the average call length, wrap-up time, and hit rate of each agent. This keeps agents from experiencing long wait times when on the dialer with new/slower agents or agents working accounts requiring longer talk times.
9. What features does the predictive dialer incorporate to adhere to the FDCPA?
Because CT Center is strictly a collections dialer, all functionality is designed around FDCPA regulations. Broadcast messages offer right party verification and mini-Miranda in English and Spanish. Inbound calls may incorporate pre-answer messages notifying the debtor of call recording and mini-Miranda. Integrated call recording and agent monitoring help managers ensure that agents are adhering to all regulations. The predictive dialer also allows agents to mark phone numbers of accounts as "do not call," with manager approval.
|
