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The National List of Attorneys again provides you with valuable tools to help your business. This month, we will provide detailed and practical information about Collection Software. Because of our position in the collection industry, we have a unique perspective about your needs and what is available. We have also prepared an at-a-glance comparison chart for quick reference. Click here to view the chart. Whether you are looking for new Collection Software or simply want to keep this information future use, The National List of Attorneys continues to raise the bar.
We lead off this series with Columbia Ultimate. Over the last two decades, Columbia Ultimate has delivered quality solutions and attentive client care to help organizations effectively manage follow-up and collections to maximize profitability and performance.
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Who is your collection software designed for (Collection Agencies, Collection Attorneys, Debt Buyers or Other)?
Columbia Ultimate’s collection software is flexible with robust customization features to empower collection attorneys, collection managers, IT staff, collectors, client representatives, and data entry personnel with capabilities to dramatically increase their productivity – and profitability.
The company’s comprehensive collection software enables collection attorneys and their staff to profile accounts, optimize resources, track trends and produce detailed reports. Columbia Ultimate offers an attractive monthly subscription, exceptional training and on going client care.
What should a company consider when purchasing collection software?
Buying collection software must be done with the same consideration that is given to any other major business investment. Considerations should be made as to what the current business needs are as well as future needs, then decide which software is best suited for your needs. Success is dependent upon thorough research and a focus on technology requirements, vendors and costs.
In addition to technology, customer service and training are critical. Without adequate client care and support, you will not be able to get the most out of your technology solution. Companies should be looking into the types and levels of support that are available along with the technology offerings.
Contacting company references is also an important step in the process of purchasing software.
What platform or operating system is your software designed for?
Columbia Ultimate’s collection software runs on either the UNIX® or Windows® operating systems.
What are your product capabilities?
Columbia Ultimate provides effective and highly productive collection software to Agencies who need to run a concurrent collections and litigation process. This unique approach of collections allows attorneys to work in parallel with their collectors, thus the two processes are intertwined. The functionality inherent in Columbia Ultimate’s collection software was designed to simplify and automate collection tasks for greater productivity, reduce operating costs, increase cash flow and streamline collection and recovery processes.
With effective analytics, making better decisions and executing on them is easier. Business analytics with scoring, costing, reporting and contact intelligence functionality are offered in Columbia Ultimate’s collection applications. This suite of capabilities brings analytics to profile accounts, forecast payment probabilities, closely monitor expenses and produces specialized reports and graphs.
Document management is another key area in Columbia Ultimate’s collection applications. Whether the need is for high-quality document imaging and archiving or for producing robust legal document and letters, functionality is provided and intuitive to use.
The integrated Account Flow Manager engine helps to design appropriate collection strategies that are specific to ever evolving business needs. The Account Flow Manager continuously evaluates account and system related information and automatically moves accounts along a pre-established collection or recovery processes as changes occur.
Does your software offer trust accounting?
Yes. Columbia Ultimate’s software does offer trust accounting.
Does your software provide imaging capabilities?
Yes, document imaging capabilities, as well as storage of documents associated with an account for future retrieval are available.
Does your software integrate with report generators?
Yes, through a standard ODBC driver data can be extracted to any third-party report generator, e.g. Crystal Reports, Microsoft Access.
Does your software provide open access?
Whether it’s a standard interface point or a complete custom solution that fits a business’s unique requirements, Columbia Ultimate’s collection software provides Agencies with flexible and customizable tools and options.
Does your software interface with YGC (YouveGotClaims) or any other EDI standard?
Yes, interfaces are available with YGC, as well as other EDI tools.
Does your system interface with 3rd party vendors (skip tracing, dialers, mail processing etc. If so, please name them.)
Yes, data providers such as Experian, Trans Union, Equifax, Lexis Nexis, DANTOM Systems, and others are available.
Is your software web based?
Clients who send their accounts to an Agency can access the data through a web based interface provided by Client Access Web. Payments by account holders can be made through this interface, too.
What are all the costs involved including software installation, training, support, and extra modules?
Columbia Ultimate offers an attractive monthly subscription that includes installation, training and on-going client care.
What type of training and IT support do you offer?
The robust and proven technology behind Columbia Ultimate’s software make it one of the top collection applications on the market today. Your software is easy to maintain and can be modified as your business grows and changes. With two exceptional plans of technical support available and free 24/7 emergency down system support, minimal down time and maximum collection opportunities are experienced.
Does your system permit remote work sites?
Yes, Columbia Ultimate’s collection software allows remote work sites through secure telnet connections.
What type of security is in place for data?
Columbia Ultimate’s software provides data-at-rest encryption options at the application-level or database-level.
System administrators can easily create a secure system of strong passwords to control what employees can access and view.
How many active users do you have?
Columbia Ultimate has 550 clients with over 30,000 end users.
What is the date of the first installation?
Columbia Ultimate has been proudly serving clients since 1981.
Do you have a user group?
Yes. www.cuusers.org
Where do you see the future is headed for collection software?
Collection software providers will continue to implement additional features and functionalities to help companies further streamline processes, automate specific functions and increase productivity without adding additional manpower. Business analytics will continue to play a critical role in collection software. Companies will increasingly rely on solutions with powerful analytics capabilities to implement strategies for collections, forecast payment probabilities and closely monitor and measure costs.
Do you offer NL members a special discounted rate?
With our low, affordable monthly subscription, agencies will experience significant savings.
How are upgrades handled?
Prior to making a new version generally available, thorough quality assurance testing is performed to ensure the upgrade meets the demands and needs of its users.
With an UltimateCare plan, Agencies are entitled to receive all future software upgrades. These software upgrades are offered on a frequent basis and provide ongoing improvements to features and functionality as well as client requested enhancements.
For more information, contact Mike Hatch, Senior Sales Executive at Columbia Ultimate, 4400 NE 77th Ave, Ste. 100, Vancouver, WA 98662 Toll Free: (800) 488-4420, Fax: (360) 260-1614, or
email: sales@columbiaultimate.com.
This is a paid advertisement and not in any way to be considered an endorsement of the company, product or service.
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