1. Outbound interactive and no interactive notifications are automated calls/messages placed to selected customer phone numbers. What are some examples of interactive call applications?
When utilizing the interactive piece, the customer answers the call; the notification becomes interactive, allowing the customer to perform many different actions. This can include: providing security information to verify they are the correct contact, scheduling payments, entering payment information, intersecting to a payment system or live operator, etc.
2. How does it work?
Global Connect uses Voice Over Internet Protocol (VOIP), a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular phone line.
3. How does voice messaging differ from a predictive dialer?
Global Connect is a completely web-based technology that is a fraction of the cost of a dialer. You can deploy a call to thousands of customers at the click of a button. Unlike, a predictive dialer, interactive voice messages only connects the right party back to your agents, allowing each agent to be more effective and ultimately collect more money.
A few benefits are as follows:
• Faster list penetration
• Increased right party contacts
• Optimize use of agents
• Co-exist with your dialer and/or IVR
• Reduce roll rates
• Lower costs Fixed Cost
• Fixed Cost Model vs. Variable Cost Model
• Industry is in essence a variable revenue model (Contingency fees, new placements, cyclical, etc.)
4. What are the costs?
Since Global Connect is completely web-based, there are no set up fees, no maintenance charges, no hardware or software to buy, no minimum usage requirements, and no charges for unconnected calls. You are only charged for the minutes used.
5. Can Global Connect be used in addition to a predictive dialer?
Yes, they work well together as each plays a vital role in the collection process. The key is to work out an effective strategy where each is optimized to reach its fullest potential.
6. How would a collection attorney or debt buyer benefit using Global Connect?
Global Connect offers “direct connect” allowing your agent to connect with the called party when it is advantageous for them to do so. In addition, Global Connects layered messaging option verifies that the desired party has answered the call, which means that your agents can spend their time speaking with only the right party. Finally, Global Connect’s detailed report structure allows instant access to information on your call delivery. If an individual answered the telephone, but did not respond to the message, your agent can call that individual back immediately.
In addition, GC can be used for call compliance requirement for certain portfolios where a manual dial is not cost effective or for end of month burst. The uses are endless and so are the results.
7. What feature does Global Connect incorporate to adhere to the FTC regulations?
Features include the following:
Time Zone Restrictions
Individual Time Zone Restrictions-Adherence to stricter state guidelines
• Dynamic Do Not Call List- Allows client to add numbers to do not call list in real-time and cancels out the specified number for any future attempts for that day. Any numbers can also be added to a permanent do not call list.
• Advanced Call Restrictions for State Compliance Requirements- allows end-user to set how many attempts can be made with in a certain time period (i.e. If call was connected within the last two business days, do not attempt to call.)
• Debtor talk off recording- If selected, all talk-off’s can be recorded for download or can be listened to on the GC1 site.
• Custom Messaging- Messages can be built using multiple layers, tiers, with Debtor Identification, etc.
8. What is the calling capacity of Global Connect?
Global Connect’s current calling capacity is approximately 1-1.5 Million Calls Per Hour.
For more information, contact Sales at Global Connect, 5218 Atlantic Ave., Ste. 202
Mays Landing, NJ 08330-2003, Toll Free: (888) 421-4151, Fax: (609) 628-7689, or
email: sales@gc1.com.
This is a paid advertisement and not in any way to be considered an endorsement of the company, product or service.
