The FREE webinar series, hosted by The National List of Attorneys and drawing on the compliance expertise of KirkpatrickPrice, is designed to assist any law firm, no matter what size, with possible CFPB concerns. 


CFPB Readiness Series
Chief Compliance Officer Responsibilities

We will be discussing the responsibilities of a Chief Compliance Officer according to the CFPB and help clarify the full scope of the position including involvement in policy and procedure lifecycle, reporting to the board of directors and audit guidelines.


Guest Speaker:  Brit Suttell, Director of Compliance
Burton Neil & Associates, P.C.

Recorded Webinar 

   Note:  Installation of WebEx Network Recording Player may be required.

View PowerPoint Presentation
NL Insider Blog Link

Presented November 19, 2014 @ 2:30 EST

Complaint Resolution and Tracking

What is your definition of a complaint?

What is the CFPB's definition of a complaint?

Let us walk you through the process of identifying, tracking, and resolving consumer complaints. 

View PowerPoint Presentation
NL Insider Blog Link

Presented September 24, 2014 @ 2:30 EST

Vendor Compliance Management Overview

View PowerPoint Presentation
NL Insider Blog Link

Additional Resources:



Presented August 13, 2014 @ 2:30 EST

Customer Complaints

Learn the importance of effectively collecting and responding to consumer complaints.
View PowerPoint Presentation (PDF)
NL Insider Blog Link
Presented July 9, 2014

Policy and Procedure Drafting 101

Learn tips and techniques for policy and procedure drafting.
View PowerPoint Presentation (PDF)
NL Insider Blog Link
Presented May 28, 2014

Compliance Management System
(CMS) Overview








The above pre-recorded and Live webinars are hosted by NL and presented by KirkpatrickPrice.  KirkpatrickPrice is a licensed CPA firm registered with the PCAOB. They provide a wide array of information and compliance assurance services to over 250 clients in more than 40 states, Canada, Europe, and Asia. They perform assessments, audits, and tests that strengthen information security and internal controls, including advice on CFPB and other ARM compliance issues. Not only will Kirkpatrick Price specialists audit your organization to ensure compliance, but they also provide training to challenge and subsequently assist in preventing future deficiencies.